General Reservation Questions And Comments

[Zipper]

They changed my I want in to an all in. It took a while because I used different credit cards.

Sweet!!

 

[Jim H]

They changed my I want in to an all in. It took a while because I used different credit cards.

Fantastic and this is good news for others and reinforces the notion that the Elio staff is working to develop a loyal following

 

[eddie66]

I was just about to upgrade my $100 all in to the $1000, but from what I'm hearing from others, I'm not getting warm fuzzies. You would think if you have loyal customers who are willing to gamble a grand on a company that hasn't produced anything yet, you would want to be as attentive to those customers as the future people you are trying to attract.

 

[Jim H]

They are a little slow to respond but that may because they only have a few employees in Phoenix and the others are on the road showing the Elio

 

[zelio]

I was just about to upgrade my $100 all in to the $1000, but from what I'm hearing from others, I'm not getting warm fuzzies. You would think if you have loyal customers who are willing to gamble a grand on a company that hasn't produced anything yet, you would want to be as attentive to those customers as the future people you are trying to attract.

We are only getting one side of the story so that may be true or it could be the person contacting the company did not send complete information such as order number, account number, date, etc. Imagine working at Elio and trying to find one reservation out of more than 15,000 based on incomplete information. That would be a total nightmare. There are also legal issues involved that customer service people should not be trying to respond to. However, a simple response of we have received your query and are researching it, should be done. As everyone on here for any period of time knows, that is my not at all humble opinion but it is also based on experience. :-) Z

 

[eddie66]

While I too can't wait to see the first elio come off the line Zelio, I don't share your need to defend a company that can't find the time to respond to the people who make that company's future possible. Finding out who sent an inquiry by email address is not that difficult for any company. I would say there is no excuse not to respond to anyone who supports you. But that's just the way I was brought up.

 

[Ty]

While I too can't wait to see the first elio come off the line Zelio, I don't share your need to defend a company that can't find the time to respond to the people who make that company's future possible. Finding out who sent an inquiry by email address is not that difficult for any company. I would say there is no excuse not to respond to anyone who supports you. But that's just the way I was brought up.

You are right. They should have no problem matching the person to the payment. I think the issue comes from the fact that the company probably doesn't have many people in customer service. They'll get to it - maybe not in the time frame that you are used to but I'd bet they'll do you right.

 

[eddie66]

Customer relations, and service is a huge part of any successful company.

 

[rmcelroy]

I dont understand why they will take $100 dollars once, and then need a much larger chunk to upgade. From what I have read you only get a number when you go all in for a thousand. Let me add a payment every month till I get there, then give me a number when I get in that line. they want as much money as possible right, it just makes sense to me to make it as easy as possible.

 

[zelio]

I dont understand why they will take $100 dollars once, and then need a much larger chunk to upgade. From what I have read you only get a number when you go all in for a thousand. Let me add a payment every month till I get there, then give me a number when I get in that line. they want as much money as possible right, it just makes sense to me to make it as easy as possible.

I understand where you are coming from because I would love to have the same option. Fortunately or unfortunately, depending on your view, they are in the business of designing and building our Elio, not in the banking business. I'm using this time to learn to live without that money and setting it aside until I reach the required amount. Obviously it would be easier if I could simply send it to them each month but since that is not an option I have had to be more creative in my planning. As a result, I have found a method that works for me. Good luck in your goals. :-) Z