so much for making plans, a new Saga begins : when picked up our Roughneck off of the table this morning, I gave it a normal quick look over and in t he process, figured out all wasn't well .... cocked the hammer and is where it stayed .... could move it a bit back but absolutely no forward movement was possible .... checked everything I knew to check and then waited a hour and a have or the factory in Middlebury to open .... I told the lady who answered the call what the problem was and anticipated her transferring me to someone for assistance .... but no, she instantly began to trouble shoot the problem (pun intended
) .... I did as instructed, nothing worked to release the hammer .... after only a few minutes she told me I need to send it back for them to take a look at it and gave me a return material authorization number .... looks like I get to compare Henry's repair service with Bond's .... shortly after hanging up an instruction email came through, still waiting on a shipping label which she told me a company they contract with will generate and get to me .... she's boxed up and waiting on the label .... my gut feeling is, some interior part has either broken or has come out of place .... she promised I would be advised as to the nature of the repairs
.. I can only hope they get it fixed quickly
