I know where you're comin' from, I'm an EMT. We roll out on those 'emergencies' every day.Not saying that either one of you would, but you would be surprised at how many people do, then call in and complain that we "ignored their emergency" because we put them on hold while we handled a life threatening emergency. Then to be called on the carpet and told that it is not up to us to decide what an emergency is.