Congratulations on becoming an even more "old-timer" and earliest Elio supporterSomehow I went from #491 to #220. All started in Richmond on the 19th when I went to see the Elio the first time. I was asking questions that apparently are on everyone’s reservation account on-line. I explained that I never seen my on-line account so he attempted to log me in and it failed, stated something like “no account found”. Easy fix he explained, just call customer service (which I finally got around to doing on Monday).
Customer service basically told me that when I made my reservation, the website (as it is now) did not exist nor did most of the Elio staff. They are uncertain how my number changed other than speculation that “ghost” reservations were created in the beginning for some reason. Nevertheless, I’m now number 220. Here’s the email I received from Elio last night:
> Hello Jeff!
> Thanks for your email and for being a member of the Elio Motors
>family!
> Because you made a reservation before we changed our website, then
>you do not have an account on our new website.
> Your reservation is still existing, you are just unable to access the
>account feature on our new website. We are working right now to load
>all of the information from our old website, and will get in touch
>with everyone as soon as this is accomplished!
> Also, you are number 220- great number!
> Thanks again and please let us know if we can help with anything.
> Best,
> The Elio Team
I would “assume” that others have been affected as well so if you have a low number you may want to check.