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JEBar

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so much for making plans, a new Saga begins : when picked up our Roughneck off of the table this morning, I gave it a normal quick look over and in t he process, figured out all wasn't well .... cocked the hammer and is where it stayed .... could move it a bit back but absolutely no forward movement was possible .... checked everything I knew to check and then waited a hour and a have or the factory in Middlebury to open .... I told the lady who answered the call what the problem was and anticipated her transferring me to someone for assistance .... but no, she instantly began to trouble shoot the problem (pun intended
wink.png
) .... I did as instructed, nothing worked to release the hammer .... after only a few minutes she told me I need to send it back for them to take a look at it and gave me a return material authorization number .... looks like I get to compare Henry's repair service with Bond's .... shortly after hanging up an instruction email came through, still waiting on a shipping label which she told me a company they contract with will generate and get to me .... she's boxed up and waiting on the label .... my gut feeling is, some interior part has either broken or has come out of place .... she promised I would be advised as to the nature of the repairs
 

Coss

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My goodness, how much $ was that pistol? And how long is the warranty?
Stay on them for the shipping label, hate to see a new "toy" sit.
But well worth the hassle if you know what I mean.
 

JEBar

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a Roughneck list for $299 with 3" barrels ... $269 with 2 1/2" barrels .... having walked the assembly line and watched their operation, I still believe the problem is a part failure .... have her boxed up and ready to send, just waiting on the return label
 

JEBar

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well, an unexpected delay right up front .... in an emailed response to my call to Bond's customer service, I was told,

"A shipping label will be sent to you later on from "ShipStation". A shipping label will be E-MAILED to the email address that you provided Bond Arms from "ShipStation" within 24 hours of submitting your repair request. If you have not received the shipping label in your inbox, please check your “Spam” or “Junk Folder”.

just over 48 hrs has passed, no shipping label so this morning I emailed the lady I've been working with .... in an almost immediate response she sent the following :

"I'm sorry about the delay. We are experiencing some issues with the system and are working to get it fixed asap."

just my luck .. :roll: .. I can only hope they get it fixed quickly
 

3wheelin

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well, an unexpected delay right up front .... in an emailed response to my call to Bond's customer service, I was told,

"A shipping label will be sent to you later on from "ShipStation". A shipping label will be E-MAILED to the email address that you provided Bond Arms from "ShipStation" within 24 hours of submitting your repair request. If you have not received the shipping label in your inbox, please check your “Spam” or “Junk Folder”.

just over 48 hrs has passed, no shipping label so this morning I emailed the lady I've been working with .... in an almost immediate response she sent the following :

"I'm sorry about the delay. We are experiencing some issues with the system and are working to get it fixed asap."

just my luck .. :roll: .. I can only hope they get it fixed quickly
Sorry to hear about your new tot JEBar. I'm wondering what's the protocol for sending a gun? I'm sure you need to deciare that you're shipping a weapon and I'm sure it needs to be insured.
 

JEBar

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don't know for sure .... I do know that the last time I sent a rile back to Henry Firearms that there wasn't much to it .... they sent a return label, we took the box to UPS .... they took it without question and delivered it to our home .... we did have to have someone sign for it .... I also know that its not legal to send one through the US Mail
 

JEBar

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their records show they sent a return label late last week but apparently some type of ooooops took place and we didn't get it .... contacted them this morning and withing minutes another was sent .... the label is to ship it with FedEx .... upon its arrival, we printed it out and the box is now in the hands of FedEx with a delivery date for day after tomorrow (the 22nd) .... now the wait begins
 

JEBar

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we dropped it off at our local FedEx in a Walgreens yesterday (the 20th) about noon .... according to FedEx, it was delivered just after noon today .... that ain't bad at all :

Apr 21 12:25 PM Granbury, TX, United States Delivered
Apr 21 8:10 AM Fort Worth, TX, United States On FedEx vehicle for delivery
Apr 21 7:59 AM Fort Worth, TX, United States At local FedEx facility
Apr 21 6:14 AM Dallas, TX, United States At destination sort facility
Apr 21 4:59 AM Memphis, TN, United States Departed FedEx location

38 & 44 special snap caps arrived today .... since I haven't had any call or other attempt from Henry to contact us, my hope is they have found all of the required documentation in the box ..:cool:
 

JEBar

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well, I decided to call and must say, I'm disappointed in the nature and tone of the response .... basically, nothing is known, no interest in finding out anything .... the sum total of the response was, we try to get them back within 6 weeks .... nothing more, nothing less ... realizing its still early in the process, at this point I'm not thrilled by Bond's service after the sale
 

JEBar

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delivered as promised by FedEx .... per the enclosed note, the problem was a broken hammer spring .... it was well protected by packaging .... after this issue, I've decided to use Carlson's snap caps .... I figure that can't hurt .... observation : as mentioned in post #34, when we first purchased it, the trigger pull was rather heavy .... over time it smoothed out but in looking back, I now believe the OEM hammer spring wasn't right from the get-go .... as repaired, there is a significant improvement in the trigger pull and I'm looking forward to firing it ....
 

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